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FAQ
General Flower Questions
How can I order flowers?
We offer both an online and in-person experience at Margot Blair or you can call our shop at 512.709.9578 to place an order.
Fresh florals are made on a daily basis on a first come frst serve basis. You can stop by and grab these to-go or give us a call to check stock available.
Our website features our floral collection where you can place an order for pick-up or delivery.
What makes your arrangements so unique?
We source our high-end flowers globally and often shipped long distances which requires careful handling process, economic factors and of course, our artistic one-of-a- kind arranging technique by our highly skilled florists.
Why do my flowers look different than the image on your website?
We promise our customers to always deliver fresh and unique blooms for every order. To meet these standards we may have to substitute certain flowers or colors. Remember, Mother Nature can be unpredictable and we just have to follow along. Rest assured, our team will always pick the best in-season flowers for your arrangement.
Can I request specific flowers or colors?
We do not take color requests at this time for our Margot Minis, but you can for our Custom Arrangement.
Can I bring my own vase?
Vases vary in shape and size. Some vases are not good candidates for floral arrangements. Please bring your vase to our showroom so our team can determine cost and possible design.
Please note depending on the size, it may take anywhere from 2 hours to a day to create an arrangement.
Do you sell flowers by the stem?
Great question! You can buy single stems only on Saturday's from 10am-2pm.
How long do flowers last?
Each flower is different, home environments are different but we do have some tips on how to make them last longer. We recommend cold, fresh water changes and cool temperatures indoors. Makes sure water level remains about 3/4 full. Try to keep your arrangement out of direct sunlight and away from heat sources. Trimming stems at an angle each day can also increase the life of your flowers!
Flower order & delivery
Below are some common questions about deliveries, returns, and exchanges
Do you ship internationally?
At this time, our flower arrangements are delivered in the Austin City Limits area only.
When will my order be delivered?
SAME-DAY DELIVERY:
Orders must be placed before 2:30 pm. Deliveries will be made from 10am-4pm, if you have a specific time frame please call our showroom or leave a note in your order. We will try our best to accommodate. Please note, we do have a first come first serve basis and we do our best to accommodate everyone's requests.
IF recipient is not home please choose how you would like to proceed in the drop-down menu before you check-out. Please note, choosing "Bring back to showroom for pickup" will require you or recipient to pickup flowers same day or next day.
NEXT DAY DELIVERY:
Before check-out, we offer a few delivery options in case of failed delivery:
If you choose 'Next Day Delivery', we will attempt to delivery the next day for an additional charge of $15. If you're not too sure they will be home, go ahead and select it. IF recipient or someone receives the flowers on the first delivery attempt we will refund you the $15 back to your card!
You may also choose to bring it back to the showroom for pick-up. There is no next-day delivery on Saturdays, pick up only.
Are weekend deliveries available?
We offer Monday through Friday delivery or pick-up from 10am - 4pm.
Saturdays we only offer pick-up from 10am-2pm.
Sundays we are closed.
If you need multiple items delivered over the weekend, we may be able to accommodate. Please call our showroom 512.709.9578
Weekend deliveries are available during Mother's Day and Valentine's depending on when the holiday lands.
What if I'm not satisfied with my flower order?
Our team makes sure to grab the freshest flowers possible, carefully handling and processing each bud upon arrival. If for any reason you are not content with your flower arrangement we deserve the right to verify if item is available for a refund, partial refund or a new arrangement. Please note, once flowers are delivered House of Margot Blair is no longer responsible for floral arrangements.
I'm not sure if the person will be home to receive their flowers. What are my options?
Please take a look at our drop-down options when placing an order.
These include:
1) "Leave at door if no answer"
2) "Bring back to showroom for pickup" will require you or recipient to pickup flowers same day or next day. We will text or email you.
3) "Next Day Delivery $15" we will attempt to delivery the next day for an additional charge of $15. If you're not too sure they will be home, go ahead and select it. IF recipient or someone receives the flowers on the first delivery attempt we will refund you the $15 back to your card!
How do I know if my order is confirmed?
You will receive an email with your confirmation number.
Can I cancel my flower order?
If you place an order and the recipient rejects delivery, whatever the reason, House of Margot Blair will not provide a refund and cannot be held liable for the recipient’s decision.
CANCELLATION:
We offer credit if flower cancellation is made 24hrs after placing the order. Cancellation the day of scheduled delivery will not receive refund or credit.
Custom Orders
Do you do installations?
Yes! Our floral designers love a good challenge! They will bring your vision to life. Whether it is for a birthday, brand activation, store front design, wedding, and everything else in between. Please email us margot@houseofmargotblair.com or fill out our from in our contact page.
I have an event and need something something custom made.
We have the option to order our custom arrangements online, they start at $250 and go up to $750. If you're looking for something outside of that budget please give us a call 512.709.9578 or email us margot@houseofmargotblair.com
If you are looking for wedding florals you can head over to our events page, fill out our contact form or email us margot@houseofmargotblair.com
Do you offer Funeral Arrangements?
Some of our Margot Minis and custom options can be used as part of your Funeral ceremony. We also have a few aisle arrangements that can be used for a podium.
If you are placing a large order we can customize some of the color hues.
Workshops
How long do the Flower Workshops last?
Our Flower and Guest Workshops typically last 2 - 2.5 hours. They are usually held in the evening from 7pm-9pm in our showroom located 1512 W. 35th St. 78703
Can I bring my own drinks?
Our workshops are always a fun time, we provide 1-2 complimentary drinks, you are more than welcome to bring your own bottle.
What if I can't make it to the class. Can I get a refund?
- Refunds are available one week before the class.
- Credit or rescheduling a group workshop class will be available if we receive notification 48hrs in advance.
-No credit or refund will be given if you cancel the day of the workshop. In that case you are welcome to pick-up all materials purchased earlier that day or the following day ONLY.
How much is it to host my own private flower workshop?
We love hosting a private flower workshops. They typically start at $175 per person and will go up based on weekday or weekend option. You have the option to host in our showroom, private residence, office space just to name a few places. You can visit out private workshop page online or contact us to learn more!
margot@houseofmargotblair.com or call us 512.709.9578
I have a business and would love to be in your Guest Workshop Series.
We love surprising our customers with new workshops. If you have something amazing to teach, let's chat!
Email margot@houseofmargotblair.com
I have a business and would love to be featured in one of your Flowers + Cocktails workshop.
Our Flower Workshops are an amazing way to advertise your business. Let's chat!
margot@houseofmargotblair.com
Retail Items
What is your return policy for retail items?
Merchandise other than vintage items can be returned for store credit or exchanged within 10 days of purchase, with a receipt. Merchandise MUST be in perfect condition and original packaging. All vintage merchandise sold by House of Margot Blair is sold as-is without any guarantee and is a final sale item.
Do you offer shipping?
Yes, shipping is available for our retail items. Shipping estimated at check out.